Refund Policy
Last updated: 27 September 2026
This Refund Policy explains how billing, cancellations and refunds work for Find Travel Partner memberships, and how refunds are handled for travel bookings made through our partners. It forms part of our Terms of Service.
On this page
1. Overview
This policy covers two different things: (a) your Find Travel Partner membership (Free and Premium), which we bill directly through Stripe, and (b) travel bookings (hotels, flights, trains, cars, tours and eSIMs) that you make through third-party partners. The rules are different for each, so please read the relevant section.
2. Free plan
The Free plan is free forever and requires no payment or card details. Because there are no charges, there is nothing to refund.
3. The free trial
The 6-month plan begins with a 3-day free trial for first-time subscribers. You are not charged when you start it. If you cancel before the trial ends, you will not be charged at all. The first payment is taken when the trial ends, 3 days after you started, unless you have cancelled. We send a reminder about a day before.
The 1-month and 3-month plans, and anyone who has had Premium or a 7-Day Pass before, have no trial: the first payment is taken when you subscribe.
4. Billing & auto-renewal
Premium is billed for the period you choose (1, 3 or 6 months) and renews automatically at the end of each period until you cancel. Where offered, the 7-Day Pass is a single payment for 7 days of Premium and does not renew. Applicable taxes may apply. All website payments are processed securely by Stripe.
5. Cancelling Premium
You can cancel anytime from Settings → Membership. Cancelling stops future charges immediately. Your Premium benefits remain active until the end of the period you've already paid for, after which your account returns to the Free plan.
6. Refunds for subscriptions
Because the 6-month plan starts with a free trial and every plan can be cancelled anytime, subscription fees for a period that has already begun are generally non-refundable, except where required by applicable law. We may, at our discretion, consider refunds in exceptional circumstances such as a confirmed technical issue that prevented you from using Premium.
A 7-Day Pass starts the moment it is paid for, so it is generally non-refundable once bought, except where required by applicable law. If we do refund a pass, it ends at the time of the refund.
7. Switching plans
You can switch between the 1, 3 and 6-month plans anytime from Settings → Membership. The change takes effect at your next billing period. Switching does not by itself trigger a refund of the current period.
8. Travel bookings (hotels, flights & more)
When you book hotels, flights, trains, cars, tours or eSIMs through the Service, those bookings are provided by third-party suppliers and partners. Find Travel Partner is not the merchant of record for these bookings. Cancellations, changes and refunds are governed by the cancellation policy of the specific provider and rate you booked. Some bookings are non-refundable, while others allow free cancellation within a window.
To cancel or request a refund for a travel booking, follow the instructions in your booking confirmation or contact the provider directly. We're happy to help point you in the right direction. See also our Affiliate Disclosure.
9. Concierge & custom travel packages
Optional concierge and custom travel-package services have their own refund terms, because they involve bespoke work and third-party supplier bookings. Please see our Concierge Refunds policy and Concierge Services Terms.
10. How to request a refund
For membership questions or to request a refund where eligible, contact us at support@findtravelpartner.com with your account email and details of your request. Approved refunds are issued to your original payment method through Stripe; the time to appear on your statement depends on your bank or card issuer.
11. Chargebacks
If you believe you've been charged in error, please contact us first. We can usually resolve issues faster than a formal dispute. Initiating a chargeback without contacting us may result in suspension of your account while the matter is investigated.
12. Changes to this policy
We may update this Refund Policy from time to time. We'll update the "Last updated" date, and the version in effect at the time of your purchase applies to that purchase.
13. Contact
Questions about billing or refunds? Contact us at:
Find Travel Partner
Email: support@findtravelpartner.com
30 N Gould St Ste R, Sheridan, WY 82801, USA