How can we help?
Search the answers, fix the common things yourself, or write to the team.
Do it yourself
The things people ask us most, one tap from done.
Reset your passwordWe email you a secure link
Get the verified tickOptional and free: one selfie, no ID
Choose who can message youEveryone, verified travelers or your matches
Hide or pause your map spotOff the map, or paused for 24 hours
Change or cancel PremiumYour plan and billing
Report someoneA profile, a message or a meetup
Delete your accountWhat goes, and how to do it
Get the appAndroid now, iPhone app coming soon
Account links ask you to log in first, then take you straight there.
Browse by topic
The basicsFinding a partner, the app, cost6 answers
Common questionsFree app, your dates, safety, solo or not8 answers- Safety and verificationThe tick, reporting, check-in7 answers
- Messaging and the mapThe 100 km rule, privacy5 answers
- Premium and billingPremium, cancelling, refunds5 answers
Meetups, city rooms and buddiesHosting, "I'm here", rooms4 answers
Trips and planningPosting, joining, splitting costs7 answers
Your account and dataPrivacy, deleting, contact4 answers- Every questionOpen the FAQ
Questions people ask most
Tap a question to read the answer here.
Who can I message for free?
Anyone within 100 km of you, and anyone who has messaged you first. You can also reply in every chat you already have, and ask to join any open trip. Premium removes the distance limit.
Do I have to get verified?
No, verification is optional and free. You can browse, post trips, join trips and chat without it. Hosting a meetup or a quick plan needs only a profile photo. The tick shows on your plans as a trust badge, and some hosts limit their plans to verified members, so it opens more doors.
What does Premium include?
Starting a chat with anyone in the world, seeing who viewed your profile, unlimited AI trip plans and advanced search filters. Nearby chats (100 km) and chats you already have are always free. Every plan length includes the same features.
How do I cancel?
Where you bought it. On the website: Settings, Membership, Manage subscription. On Android: Google Play, Payments and subscriptions, Subscriptions. On iPhone: Settings, your name, Subscriptions. Premium stays until the end of the period you paid for.
Can people see exactly where I am?
No. Your pin sits on your area, never your exact spot, and distance is always rounded, like "3 km away". You can hide how far away you are, pause the map for 24 hours, or switch "Show me on the map" off. Your chats carry on either way.
How do I contact a person?
Our AI assistant answers straight away, and it can hand you over to the team. Or email support@findtravelpartner.com: we reply within 1 to 2 business days.
Still stuck? Talk to us
The assistant answers straight away. A person on the team reads every email and every report.
Ask the assistant
Answers straight away, in your language. For members; it can hand you to the team.
Email the team
support@findtravelpartner.com
We reply within 1 to 2 business days.
Report a safety problem
A member, a message or a meetup that feels wrong. Safety reports are read first.
In danger right now? Call the local emergency number first, then tell us.
Prefer a form? Send the team a message, or tell us about something that is not working.