Delete your account and data
You can delete your Find Travel Partner account yourself, at any time, without asking us. Here is how, exactly what goes, and what to do if you can no longer sign in.
If you can sign in
- Sign in and open Settings.
- Scroll to Delete account.
- Choose Delete my account and confirm twice.
The same option is in the mobile apps, under Settings.
If you cannot sign in
Email support@findtravelpartner.com from the address on the account. We check the request really comes from you before deleting anything (otherwise anyone who knew your email could erase your account), then finish within 30 days.
Cancel a subscription first. Deleting your account does not cancel it. Our payment processor, Apple or Google holds it, not us, and it would keep billing with nobody attached. See Subscription Terms.
What is deleted
Immediately and permanently:
- Your profile, photo, bio and preferences
- Trips you posted, and the join requests on them
- Conversations and messages you sent
- Community posts, comments and reactions
- Follows, matches and saved interests
- Your notification settings, WhatsApp number and notification registrations
- Visa and concierge requests, and their documents
- Your sign-in credentials
What we keep, and why
- Payment and tax records. Kept as long as the law requires, and held by our payment processor rather than on your profile.
- Safety records. If your account was reported or banned, we keep enough to stop the same person returning. Deleting an account is not a way to clear a ban.
- Messages other people wrote. A conversation belongs to both sides: your messages go, and what the other person wrote stays in their inbox, next to "Deleted member".
Full detail is in the Privacy Policy.
Deletion cannot be undone. There is no grace period and no backup we can restore from. If you come back, you start fresh.
Want a break instead of leaving?
Turning yourself off in search hides your profile without deleting anything, and you can turn it back on whenever you like.