Technical support
Running into a problem with the app or website? Most issues have a quick fix. Find your problem below for step-by-step help — and if it persists, our team is ready to assist.
Start here: quick fixes
Before anything else, these five steps resolve the large majority of technical issues. Work through them in order — it's the fastest way back to exploring.
- 1
Check your internet connection
Switch between Wi-Fi and mobile data, or move to a stronger signal, then try again.
- 2
Update the app or refresh the page
Make sure you're on the latest version of the app, or do a hard refresh of the website.
- 3
Restart the app or browser
Fully close it and reopen — this clears most temporary glitches.
- 4
Clear your cache
Clearing the app cache or your browser cache and cookies fixes many loading and login issues.
- 5
Restart your device
A simple reboot resolves a surprising number of stubborn problems.
Common issues & fixes
Tap a problem to see how to fix it.
I can't log in
Try these steps:
- Double-check your email and password for typos (passwords are case-sensitive).
- Use the “Forgot password” link to reset it, and check your spam folder for the reset email.
- Make sure you're using the same login method you signed up with (email vs. social login).
- Clear your browser cache and cookies, or update the app, then try again.
Still stuck? Contact support with the email on your account.
The app or page won't load
- Check your internet connection and try switching networks.
- Force-close the app and reopen it, or hard-refresh the website.
- Make sure your app is updated to the latest version.
- Clear the cache, then restart your device.
If it only happens on one device or browser, try another to narrow down the cause.
I'm not getting notifications or emails
- Check your notification settings inside the app and in your device settings.
- For emails, check your spam/junk folder and add our address to your contacts.
- Confirm your account email is correct in your profile settings.
- Make sure notifications aren't being blocked by a focus/do-not-disturb mode.
My verification upload keeps failing
- Use clear, well-lit photos with all four corners of your document visible.
- Avoid glare and make sure the text is readable and not blurry.
- Check the file format and size meet the on-screen requirements.
- Use a stable connection, and try again after a few minutes if a step times out.
See the Verification page for full guidance.
A payment failed or won't go through
- Confirm your card details and that the card hasn't expired.
- Check that your bank isn't blocking the transaction (online/international payments).
- Try a different payment method or browser.
- If you were charged but it didn't complete, contact support with the date and amount.
The app is slow or keeps crashing
- Update to the latest app version and restart your device.
- Free up storage space and close other heavy apps running in the background.
- Reinstall the app if crashes continue (your account data is safe).
- Report persistent crashes via Submit Feedback so we can investigate.
System requirements
For the best experience, make sure you're on a supported, up-to-date setup.
Mobile app
- A recent version of iOS or Android
- The latest version of the app installed
- A stable internet connection
Website / desktop
- The latest Chrome, Safari, Firefox or Edge
- JavaScript and cookies enabled
- An up-to-date operating system
Found a bug?
If something's broken, help us fix it fast. Report it via Submit Feedback with the steps to reproduce it, your device and app version, and a screenshot if you can.
Still having trouble?
If these steps didn't fix it, our support team will help you get back on track.