Concierge Refunds
Last updated: 17 June 2026
This policy explains refunds and cancellations for our concierge and custom travel-package services. Because these involve bespoke work and third-party supplier bookings, the rules differ from standard membership refunds. Read alongside our Concierge Services Terms.
1. Overview
This policy covers concierge service fees and the third-party travel bookings we arrange for you. Standard Find Travel Partner membership refunds are covered separately in our Refund Policy.
2. Concierge service fees
Service fees pay for the time and work involved in planning and arranging your trip. Because this work begins as soon as you engage us:
- Deposits and service fees may be non-refundable once work has started, as set out in your quote;
- If you cancel before any work begins, we will refund eligible service fees, less any costs already incurred;
- Specific terms for your engagement are stated in the proposal or quote you approve.
3. Third-party supplier booking refunds
Flights, hotels, tours, transfers and other travel products are provided by third-party suppliers, and their cancellation and refund policies govern those bookings. Some bookings are fully or partially refundable within a window; others are non-refundable from the moment they are confirmed. We can only refund supplier costs to the extent the supplier actually refunds them to us. Supplier fees, charges and currency differences may reduce any refund.
4. Cancellation by you
To cancel, contact us as soon as possible — the earlier you tell us, the more options may be available. We will confirm what (if anything) can be refunded based on our service terms and each supplier's cancellation rules at that time. Cancellation requests take effect when we receive and acknowledge them.
5. Cancellation by a supplier or by us
If a supplier cancels a booking, we will help you seek a refund or alternative from that supplier under their policy. If we are genuinely unable to deliver an agreed concierge service, we will refund the service fees for the undelivered portion. We are not responsible for supplier-side cancellations beyond facilitating your claim.
6. Changes & amendments
If you ask to change a confirmed trip (dates, names, itinerary), supplier change fees and fare or rate differences may apply, and we may charge an amendment fee for the additional work. We'll confirm any costs before making changes.
7. Force majeure
Neither we nor suppliers are responsible for failure or delay caused by events beyond reasonable control — such as natural disasters, severe weather, strikes, civil unrest, government actions or travel restrictions. In such cases, refunds depend on what suppliers are able and willing to provide.
8. How refunds are processed
Approved refunds are issued to your original payment method through Stripe. The time for a refund to appear on your statement depends on your bank or card issuer and, where applicable, on how quickly suppliers return funds to us.
9. How to request a refund
Email support@findtravelpartner.com with your booking reference, account email and details of your request. We'll review it against this policy, your engagement terms and the relevant supplier policies, and let you know what can be refunded.
10. Chargebacks
Please contact us before initiating a chargeback — we can usually resolve issues faster directly. Raising a chargeback without contacting us first may delay resolution and may affect your account while the matter is reviewed.
12. Changes to this policy
We may update this Concierge Refunds policy from time to time. We'll update the "Last updated" date, and the version in effect when you engage the service applies to that engagement.
13. Contact
Questions about a concierge refund? Contact us at:
Find Travel Partner
Email: support@findtravelpartner.com
30 N Gould St Ste R, Sheridan, WY 82801, USA